How Collibra built customer trust and eliminated 75% of backlog issues by using Optro

Collibra is a leader in data and AI governance, providing a comprehensive data management platform. The company’s goal has always been to help clients turn data into a trusted asset that builds clarity and confidence.

Learn more about how Optro helped Tara Mavrovitis, Collibra’s Head of GRC and Internal Audit, transform the company’s siloed issue remediation system into a fully centralized platform.

The challenge: Siloed processes slowed down remediation

Collibra’s main challenge was the operational silos that emerged from more traditional, manual processes. Given the large amounts of data, these fragmented silos created disconnects between teams, slowing down processes, hindering prioritization, and taking time away from building new opportunities.

Mavrovitis said, “When it comes to GRC, we are looking to expand customer trust and build out stronger security so that they have confidence in the product that they're using. Before [Optro], we had many siloed processes for issue remediation. We didn't have a strong centralized repository for issues that could be easily maintained.”

By centralizing their issue management, Collibra could connect all stakeholders, save time, and ultimately enhance customer trust and security.

The solution: Implement CrossComply to centralize teams

As a customer-first company, Collibra needed a solution that would build customer trust and security. They also needed an issue remediation solution that created a strong central repository for issues that could be easily accessed and maintained.

This made CrossComply an ideal tool to support Collibra. CrossComply’s issue management features allowed Collibra to centralize items from GRC, internal audit, and external audit. Implementation took six weeks, and it took about eight weeks to realize value.

Speaking on the team’s use of CrossComply, Mavrovitis said, “This has allowed us to help leadership stay ahead of the main risks and issues facing the organization, but also to be strategic in how we prioritize.”

Collibra also implemented Optro’s built-in AI functions to help their customers gain greater confidence and self-sufficiency in some aspects of risk and control management.

Results: Reduced time, reduced backlogs, stronger engagement, and more strategic prioritization

After implementation, Collibra noted a 50% reduction in time spent inputting and remediating issues. Within the first year of implementation, the team chipped away about 75% of Collibra’s backlog of issues.

With more time to focus on other aspects of the company, the team was able to reallocate resources and personnel, shifting one full-time employee to support a completely different project.

The overall increase in efficiency also allowed for:

• More useful insights and dashboards for executive leadership
• The ability to stay ahead of risks and issues
• Greater freedom to prioritize strategically

Mavrovitis said, “The big value add is now we can have a little more freedom in saying, ‘Okay, well, which ones are actually priority? Where should we focus our time? And how can we build that into our future product plans?”

Centralize, strategize, and prioritize with Optro

Collibra continues to be a leader in AI governance and data management. Optro is honored to help Collibra on its mission to turn data into a trusted asset while maintaining a customer-first focus. Like Collibra, you can centralize operations, improve efficiency, and save time to refocus on strategy.

Streamline your issues remediation and transform risk into opportunity with Optro, or schedule a hands-on demo to talk with our team.